Investor grievance redressal
If something has gone wrong, here is who to tell and in what order — with the official contact details at each step.
Last updated 5 September 2026
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Who handles what
Ai4Trades is a technology platform. It is not a stock broker, research analyst, investment adviser or portfolio manager, it does not hold client funds or securities, and every order is placed through your own SEBI-registered broker.
That division decides where a complaint goes. If the problem is with the Ai4Trades software - a trigger that did not fire, an order the platform did not send, your account or your data - it is ours and it comes to us. If the problem is with the trade, the money or the securities - the fill you got, the charges, your margin, your payout, your holdings - it belongs with the broker who executed it and holds them, and that is also what the SEBI algo framework requires: the broker is responsible for grievances arising from algo orders placed through its API.
Raise it with us anyway if you are not sure. We would rather point you to the right desk than have a complaint sit unmade.
Step 1 — Ai4Trades
Anything to do with the Ai4Trades software: a trigger that did not fire, an order the platform did not send, your account, your data or a billing question.
- Phone
- +91 8000090099
- We acknowledge within
- 2 working days, and aim to resolve within 15 working days
Step 2 — Your stock broker
Anything to do with the trade itself: execution, price, brokerage and charges, margins, funds, payout or your demat holdings. Your broker holds your money and your securities, and under the SEBI algo framework the broker is responsible for grievances arising from algo orders placed through its API.
- Where to find it
- The investor grievance page of your broker’s own website, which every SEBI-registered broker is required to publish
Step 3 — The stock exchange
If your broker does not resolve the complaint, take it to the exchange on which the trade was placed.
- NSE — complaints
- investorhelpline.nseindia.com
- NSE — toll free
- 1800 266 0058
- BSE — complaints
- bseindia.com/investors/investor_complaints.html
Step 4 — SEBI SCORES
Still unresolved, or no reply within the time the intermediary is allowed? Lodge it with SEBI on SCORES, where you can track it to closure. The entity complained against must file an Action Taken Report with SEBI.
- Portal
- scores.sebi.gov.in
- Toll free
- 1800 266 7575 / 1800 22 7575
- Hours
- 9:00 a.m. to 6:00 p.m. on all days, except declared holidays
Step 5 — SMART ODR
A dispute with a market intermediary that SCORES has not settled can go to online conciliation and arbitration through SEBI’s SMART ODR portal.
- Portal
- smartodr.in
What to include
- Your registered email or mobile number with Ai4Trades, and your broker and client code if the complaint concerns a trade.
- The date and, as closely as you can, the time of what happened - in IST.
- The instrument, the order or trigger, and what you expected to happen against what did.
- Screenshots or the order number from your broker, where you have them.
Contact for grievances
- Phone
- +91 8000090099
- Entity
- Ai4Trades LLP
- LLPIN
- ACS-0762
A note on what SCORES covers
SCORES is SEBI’s complaint system for entities registered with SEBI. Ai4Trades is not a SEBI-registered intermediary, so a complaint about our software is not a SCORES matter - it comes to us directly, and if we do not resolve it you retain every legal remedy otherwise available to you. A complaint about your broker, an exchange, a depository, a listed company or any other SEBI-registered entity is a SCORES matter, and the steps above are the route.